• We typically process reward requests within 5 days. However, in some cases, it may take up to 7 to 10 days depending on system load and verification. You can view the expected delivery time in the order details section.

• We truly appreciate your patience during this time. If you have any concerns, feel free to contact our support team for an update.

Note: Due to a high volume of requests, responses may take a little longer. Rest assured, your reward is secure and will be fulfilled as soon as possible.

This status usually means that you haven’t completed all the required steps to finish your reward request. Please ensure you've followed all instructions and submitted the necessary details to finalize the process.

If you entered incorrect details during your reward request, please contact our support team through the in app chat or email us using your registered email address. Be sure to include your order ID and the correct information.

Note: Due to high volume, responses may take some time. But don’t worry — your request is secure and will be handled as soon as possible.

If you need to change any details related to your reward request, please contact our support team via in app chat or email us using your registered email address. Make sure to include your order ID and the updated information for quick assistance.

Note: Our support team may take some time to respond due to high volume, but rest assured — your reward request is secure and will be handled as soon as possible.

• We always aim to complete all reward requests within the estimated time. However, delays can occasionally occur due to system load, technical checks, or incomplete user information.

• If there’s any missing or incorrect detail, it will be visible in the request status section. Our team will also try to contact you if any action is needed from your side.

• Note: If you haven’t received a message or notification, feel free to contact our support team with your order ID. We’ll be happy to assist you further.

To check the progress of your request, simply go to the “Reward Details” section in the app. There, you’ll find the current status and any important updates. If you notice any issues or delays, feel free to contact our support team for assistance.

Once a reward request has been submitted and processing has started, it typically cannot be canceled. However, if you face any issues or made a mistake in your submission, please contact our support team immediately and we’ll try our best to help.

If your reward hasn't arrived by the expected time, first review the details provided in your request to ensure everything is accurate. If all information looks correct, please reach out to our support team with your order ID, and we’ll look into the issue for you.

• Follow these steps to view your Google Play order history:

• 1. Open the Google Play Store and tap your profile icon in the top right corner.

• 2. Select Payments & Subscriptions > Budget & History.

• 3. Scroll through your purchase history to find the item you’re looking for.

Sometimes, a purchase might not reflect in the app due to technical issues, internet problems, or if the process was interrupted. If the item isn’t showing in your account, please contact our support team with your Order ID so we can look into it.

Note: Your Order ID can be found in the confirmation email sent by Google Play. It looks like this: GPA.XXXX-XXXX-XXXX-XXXXX. Once we receive it, we’ll investigate the issue and assist you accordingly.

If your request didn’t complete successfully but your Google Play balance was used, please contact our support team immediately with your Order ID. We’ll review the issue and ensure your request is properly handled.

Sometimes, your order might not appear due to a poor internet connection, a technical issue, or if the process was interrupted or canceled before completion. If your order is missing but you received a confirmation from Google Play, please contact our support team with your Order ID so we can investigate.

Note: You can find the Order ID in the email receipt from Google Play. It usually looks like: GPA.XXXX-XXXX-XXXX-XXXXX. Once we receive this ID, we’ll review your request and assist you as soon as possible.

• The email you use to sign up in our app is used only for identification and is not linked to your Google Play purchasing account.

• By default, the Google account used for in app transections is the one you used to install the app from the Play Store. To check which Google account is currently active, open the Play Store and tap your profile icon in the top-right corner.

• If you’d like to make in app transections using a different Google account, you’ll need to reinstall the app using that account.

• Steps to switch Google accounts for purchases:

• 1. Uninstall the app from your device.

• 2. Open the Google Play Store and tap your profile icon in the top right corner.

• 3. You’ll see a list of Google accounts signed into your device.

• 4. Select the account you wish to use for installing and purchasing.

• 5. Search for LootLine in the Play Store and tap Install.

• 6. Once installed, open the app and log in with the email you originally used to register your account in LootLine.

• The email you use to register in our app is only for your profile and account identification. It’s separate from the Google account used for Play Store purchases.

• By default, the Google account used for transactions is the one you used to install the app from the Play Store. To view or switch your Google Play account, tap your profile icon in the top right corner of the Play Store.

• To use a different Google account for in app transections, you’ll need to reinstall the app using that specific account.

• Steps to switch Google accounts:

• 1. Uninstall the app from your device.

• 2. Open the Google Play Store and tap your profile icon in the top-right corner.

• 3. A list of all logged-in Google accounts will be shown.

• 4. Select the Google account you want to use for installing the app.

• 5. Search for LootLine in the Play Store and tap Install.

• 6. Once installed, open the app and sign in using the email you originally registered with. Your new Play Store account will now be used for future in app transections.

• When you use your Play balance or credits in the app, a small percentage is deducted to cover processing and platform service charges.

• Google applies a standard 30% fee for all Play Store transactions.

• A minor percentage is also reserved for applicable platform and compliance costs, including system maintenance.

• After all applicable deductions, you will receive approximately 65% of the original value in the form of reward points.

• Note: These values are subject to change based on Google Play policies and operational adjustments.

Once a reward request has been submitted and is being processed, it typically cannot be changed or reversed. If you believe a mistake was made or you encountered an issue, please reach out to our support team with your Order ID. We’ll do our best to assist.

Note: Processing times may vary depending on request volume.

Please double-check all details before confirming a request, as completed submissions are typically not eligible for cancellation. If you face an issue, contact our support team immediately with the request ID, and we’ll review it for possible solutions.

If you experience any issues or have questions not covered in this section, you can contact our support team through the in app chat or by email. Please provide a detailed description of the issue, and we’ll get back to you as soon as possible.

Note: Our response times may vary based on support volume, but we’ll make sure your issue is addressed promptly.